Open tickets
18
+5 vs yesterday
Overdue SLA
3
needs attention
Resolved today
27
+12% this week
Avg first response
42m
8m faster
Tickets
| ID | Subject | Requester | Priority | SLA | Status |
|---|
Asset tracking
312 devices under management — laptops, monitors, phones and licenses. Track ownership, warranty status and assignment history. This module is part of the full product.
Knowledge base
Self-service articles and runbooks that deflect tickets before they reach the queue. Includes VPN setup, password resets, and onboarding checklists.
Onboarding & document signing
4 new hires in progress. Automate equipment provisioning, account creation and policy acknowledgements with built-in document signing.
Settings
Configure SLA policies, business hours, ticket categories, automations and team permissions.